Guide

20 Social Listening Strategies
for Crisis Management

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with 3 operational
crisis management templates

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crisis-buzz
How to differentiate between bad buzz and a crisis
amplify
Six major factors that provoke or amplify a brand crisis
stepbystep
A step-by-step guide for creating and developing a crisis management strategy
case
Four crisis management case studies
template

Social Listening Strategies
for Crisis Management with operational templates

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